Terms of contract and disclosure requirements

You can always find the applicable sales and delivery terms on this page. When you place an order, you will automatically receive an order confirmation with information about your order as well as return and complaint rights.

Fotografit has the right at any time to modify, extend or limit the services provided on this website. A service or sales item may be withdrawn without notice or may be temporarily unavailable due to technical issues.

Prices

All prices are, when delivered in the EU, current retail prices incl. VAT. Upon delivery to addresses outside the EU, VAT is automatically deducted. Exception; When delivering to Norway to private customers (B2C), VAT is charged upon ordering or according to VOEC rules.

Benefits for companies and institutions

If you as a company or public institution have a large purchase, we can give you an advantageous discount. Contact us at ikelite (a) fotografit.eu for more information.

Return or refunds

-In case you need to return an item or get a refund. You need to make your claim on the website. This menu item is located HERE. For all other contact requirements use the contact info on the bottom page of our website.

-You have two years of warranty. If you receive an incorrect item in relation to your order or a damaged item, you must advertise within a reasonable time after you have ascertained the defect. If you make a complaint within 2 weeks, the complaint is in all cases considered timely.

Complaints can be reported on +45 70273015 or by e-mail: ikelite (a) fotografit.eu. You can exercise your right to claim by returning the item or appearing at our physical address and advertising there. We will pay your shipping cost if we have delivered an incorrect or damaged item. We reserve the right to remedy a defect / replace it with an undamaged item rather than repay the purchase price.

When a claim is filed you get noticed within 1-5 days on how your specific claim. It will be handled. Depending on your specific issue or claim your reimbursement will be issued on the day of the follow-up.

Payment

You can choose to pay in the following ways:

With credit-card:

Dankort, VISA / Dankort, VISA, VISA Electron, Mastercard / Eurocard, Maestro, Paypal, , ViaBill, Google Pay, Apple Pay. When you pay by card, we will only withdraw the amount from your account when your goods are shipped from us.

Invoice customer

Companies and institutions can act as an invoice customer. Companies with a CVR number and Institutions with an EAN number can carry out invoicing in the shopping basket by selecting “invoice payment” and filling out the form.

Reminder Late fee/interest

If not paid in due time after the invoice/bank statement, a reminder fee is charged DKK 100 per reminder. If no payment is made after the second reminder, the debt collection requirement will be exceeded and fees will be imposed in accordance with the legislation. 

Delivery methods

Shipping in Denmark and abroad.

For addresses in EU, we ship your order with Post Danmark, GLS, UPS with delivery at either the parcel shop or at the specified address. Norway will always be UPS.

Pick up in-store

You can also choose to pick up your order at FOTOGRAFIT Langdalsvej 46, 1, DK-8200 Brabrand between 10.00-16.00, if you make an appointment at ikelite (a) fotografit.eu.

Delivery time

The delivery time is usually max. 1-10 business days. If the delivery time is longer than this, it will appear in your order/order confirmation. You will receive an email when your order is shipped from us.

Note: Your order will not be shipped until it is complete unless otherwise agreed.

This means that we wait for all the ordered items to arrive in our warehouse before we ship the order. Therefore, it may be faster for you to place separate orders on items that are out of stock or have unknown delivery times. Check the delivery time for each item. We will send you an email when your order is shipped.

Delivery abroad

If you order with delivery abroad (outside EU), your order will be shipped within 1-10 business days, unless otherwise stated by the order/order-confirmation. Unfortunately, we are not the master of the local delivery conditions, so we can not promise a specific delivery time for delivery abroad.

Delivery costs

If you pick up your order yourself, delivery is free.

If you want goods delivered to an address, the delivery fee is per. order:

International:
Note! For delivery outside the EU, the National Customs Service may charge customs and VAT on the shipment. FOTOGRAFIT is not responsible for whether or not the national customs authorities charge this amount. Sometimes customs will charge the amount from the carrier, which will then be charged by the recipient. For delivery to Norway see the prices section.

Return and cancellation right

On goods, Fotografit grants a return right if it is notified 14 days from the time the goods are received and the goods are returned with a copy of the invoice up to 14 days thereafter. No right of withdrawal is granted if the item is used. 

If the item is used, Fotografit makes a concrete assessment of what the item that is used can be sold to another consumer. And possibly impairment does not return the customer.

You can cancel a purchase by returning the item to:

FOTOGRAFIT

Langdalsvej 46, 1

DK-8200 Brabrand

The shipping cost of returning the item to Fotografit / Fotografit is incumbent on you as a consumer. If the returned item meets the requirements, you will receive an instruction on the amount paid within 14 days of receipt of the item.

Warranty

You have two years of warranty. If you receive an incorrect item in relation to your order or a damaged item, you must advertise within a reasonable time after you have ascertained the defect. If you make a complaint within 2 months, the complaint is considered timely.

Once a product has been in use, factors such as water and pressure may play a role in all future problems and only a fair and limited warranty can be granted from there.

FOTOGRAFIT and our manufacturers are only responsible for the items purchased with FOTOGRAFIT and not the use or damage of any cameras and camera-related items, phones, lenses, memory cards, batteries, and other accessories used together with your underwater equipment purchased.

Complaints can be reported on +45 70273015 or by e-mail: ikelite (a) fotografit.eu. You can exercise your right to claim by returning the item or appearing at our physical address and advertising there. We will pay your shipping cost if we have delivered an incorrect or damaged item. We reserve the right to remedy a defect / replace it with an undamaged item rather than repay the purchase price.

The fine print 

When you trade physical goods on www.Fotografit.eu , www.Fotografit.de or ikelite-europe.com, the general rules of Danish law of purchase and contract law apply, including the rules on consumer purchases. As a consumer, you are therefore protected by the applicable legislation in this area, ie. primarily the Purchase Act and the Consumer Agreement Act. 

Disclaimer

FOTOGRAFIT / Ikelite Europe cannot be held responsible for anything other than what follows in accordance with applicable relevant legislation.

Subject to price errors, sold-out items, etc.

In the event of price errors, sold-out or expired goods, key errors or force majeure, Fotografit reserves the right to cancel the agreement in whole or in part or to postpone the delivery.

Force majeure includes labor disputes, war or military summons, blockades, political unrest, state intervention of any kind, lack of propellant, or other circumstances beyond the control of the Photographer and affecting our ability to fulfill delivery obligations.

Disputes

Any dispute between Fotografit and a trader is settled in accordance with current case law and the general rules.

Handling of personal data

In addition to these terms of sale and delivery, Fotografit's personal data terms and conditions also apply when you shop on www.Fotografit.eu, www.Fotografit.de or ikelite-europe.com. You, as a user and / or trader on the website, are at all times subject to the applicable personal data protection law of Fotografit. Terms are subject to change without notice.

By accepting these terms of sale and delivery, you also agree to the Privacy Terms of Photography.